Total Quality Management 2
Total Quality Management (TQM) has been around for several years. The concept is being applied to business and industry processes for the purpose of quality improvement. Many businesses feel that TQM is only for large manufacturing type businesses or major industries. (Lee p1) TQM can be used for everyone with managers and employees. Certainly everyone involved with customer service. It is important to recognize the TQM and assessment are made up of identifiable, measurable components. Proper orientation to and understanding of the TQM philosophy, team development, problem solving techniques, and statistical process control must be the mission of everyone in any organization. (Lee p1) The wall street journal has twice reported on the struggling efforts of companies trying to improve overall quality and customer satisfaction. (Chaudron p2) Management must realize that to fully implement TQM, satisfy customers, and promote teamwork in the entire organization, often wrenching systemic changes must be made: profit sharing may be introduced; individual performance appraisals may be radically changed or eliminated; organizational structure may be realigned away from functions to a customer process or geographic – based stru
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Some common words found in the essay are:
Health Care, Management TQM, Suggestions TQM, Paul Applegate, Quality Management, Management Identifying, Leadership Leaders, Focused Organization, Process Approach, Decision Effective, quality management, quality management principles, tqm philosophy, quality improvement, management principles, people understand, process change, organizations objectives, hotel management, customer satisfaction, chaudron p2, achieve organizations objectives, strategic importance tqm, critical process change, probably critical process,
Approximate Word count = 1761
Approximate Pages = 7 (250 words per page double spaced)
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