Identification problem for operations management
... Organizations show that > performance results are driven by a number of factors such as "staff > focus" and "process management. ... (Joiner, 1994) > Process management is one approach to managing or controlling daily > work. It includes both a focus on meeting customer needs and an emphasis > on efficient operations (Dusenbury & Collins, 2001). ... Day-to-day operations are managed to > ensure that requirements are met, and measurements are used for > management and improvement. ... > With process management in place, processes are continuously improved > (BNQP, 2001). > Process management is critical to organizational success > because, by managing and controlling daily work, organizations can > prevent or reduce variation. ... Additionally, the emphases on efficient operations > means that quality can be achieved without adding waste, such as > unnecessary inspection or rework (Joiner, 1994). ... > One operational problem that goes on mostly everyday in our > department is the duplication of patient records. ... Good problem statement. ... > Despite those efforts, the complexity of patient identification has led > to substantial errors such as the duplication of patient records. > During one of our departments weekly strive for excellence > meetings (capitalize if this is the name of these meetings); management made a comment on how one of our physicians wanted > a patient record but came to find out the patient had multiple accounts. ... " Good; this quote illustrates the impact of the problem. ... The problem with this is the patient > information is split into different files. ... ) The primary problem with duplicate records is the poor quality > of patient care. ... A second problem is a > failed implementation of strategic applications. ... Applications such as our computer-based > patient records, electronic medical records, scheduling and > registration, care management and disease management applications assume > patients can be accurately identified and assigned the correct medical > record number. ... A > third problem is the duplication and overlay of records cause damage to > a hospitals reputation and can result in repeat testing.