Conflict Management
Conflict occurs whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups (Shermerhorn, et. ... Conflict generally takes two different forms. Substantive conflict is disagreement over ends or goals to be pursued, and the means for their accomplishment. Emotional conflict, on the other hand, involves interpersonal difficulties that arise over feelings of anger, resentment, and the like (Shermerhorn, et. ... At My company, there is not one conflict management style that predominates the organization, although there tends to be certain approaches taken in certain circumstances. In other words, by determining what level within the organization is having the conflict, one can reasonably predict which conflict management approach is being used.