Customer and supplier requirements
Abstract The evaluation of customer and supplier requirements is a key factor for a successful operation. Management defining the requirements based on their organization expectations and customers needs will assure a successful relationship. Customer and Supplier Requirements Introduction “Customers are becoming increasingly fickle and sophisticated, and technology has given them a plethora of choices and unprecedented access to information,” stated by Dale Renner in his article Closer to the Customer: Customer Relationship Management and the Supply Chain. ... Customer and Supplier Background Customer Patients The customers (patients) seek the facilities services for a variety of reasons: · Personal injuries. ... Supplier The supplier is Matz Orthopedic Physical Therapy. ... Importance and Impact of Customer and Supplier Requirements Product Ten years ago, physical therapy facilities were scarce. ... By utilizing surveys, the executive team is able to establish as well as maintain the customer-supplier relationship. Quality Quality of service directly affects the relationship between the customer-supplier relationships. The lack of quality services as well as the process would hurt the relationship between the customer and supplier. ... Conclusion Properly aligning the capabilities and requirements between patients/clients and suppliers assure the relationship meets the product quality. ... One important aspect of capturing a larger portion of the market share is customer service, without it, an organization will have challenges to face.