Operation Management in Hellua
OPERATIONS MANAGEMENT OPERATIONS MANAGEMENT IS RESPONSIBLE FOR THE DESIGN AND CONTROL OF SYSTEMS THAT CREATE GOODS OR PROVIDE SERVICES. I) PROCESS - HOW THINGS ARE DONE II) QUALITY III) CAPACITY IV) INVENTORY A BIT OF HISTORY INDUSTRIAL REVOLUTION DIVISION OF LABOR - 1770s INTERCHANGEABLE PARTS - 1798 SCIENTIFIC MANAGEMENT FREDERICK TAYLOR - 1920s WORLD WAR II O.R. (Mgmt. Sci.) - 1940s MARKETING - 1950s FINANCE - 1970-80s INTERNATIONAL COMPETITION - 1970s GROWTH OF SERVICE SECTOR - 1970-80s QUALITY REVOLUTION - 1980-90s TIME-BASED COMPETITION - 1990s JAPANESE BICYCLE FACTORY SOME TYPICAL CONCERNS OF AN OPERATIONS MANAGER MANUFACTURING EXAMPLE (BICYCLES) WHICH MODELS SHOULD WE PRODUCE? WHAT EQUIPMENT DO WE NEED?