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aaaService Differentiation Service differentiation refers to the features and characteristics of the service offered by a venue that distinguishes it from otherwise similar service offered by other venues (Minett: 188). Today¡¯s guests demand a higher level of professionalism than ever before and failing to meet this demand potentially means losing business. If the hotelier put themselves in the customer¡¯s position to think about what really want is to be looked after, to feel important.
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Title: aaa
Words: 260
Rating: None
Pages: 1
submitted by: sniper0623
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