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Papers > Business > which business processes should receive our IT dollars
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which business processes should receive our IT dollars |
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Introduction In the past twenty years, with its incredible development, IT has become the spotlight of the business circle. ... The writers further outlined six IT decisions that the senior management should make themselves, within which, three questions relate to strategy while the other three involve execution. ... How much should we spend on IT? ... Comparison of different IT strategies between UPS and FedEx IT spending Focus & emphasis Features Effects UPS $1 billion Efficiency Centralized & standardized Dependable customer service at a relatively low cost FedEx $1 billion Flexibility Decentralized & localized Localized innovation & heightened ability to respond to customers¡¯ needs Although two companies¡¯ IT and business strategies are different, both of them are successful because they have found the balance between IT spending and those strategies. ... Therefore, the company should make a comprehensive decision about what is the appropriate role of IT. ... Stage 3: Recent enhancement to optimize the scheduling of routes and help UPS¡¯s business customers get paid faster once their goods are delivered. ... IT spending can be designed to meet immediate needs and allow for an array of future benefits only if IT and business goals are clearly defined. Otherwise, the typical outcome of large, undirected projects is millions of dollars spent chasing elusive benefits. ... Which business processes should receive our IT dollars? It is senior managers who should make clear decisions about which IT initiatives will and will not be funded. ... Furthermore, a relationship with a supplier often required substantial investments of money and time, which entrenched that supplier in the company¡¯s strategic planning and business processes. The best way to solve the problem is that the company should develop its own IT department to negotiate with those IT providers outside the company. The senior manager should make decisions considering both knowledge of IT technology and actual situation of the company. ... This approach can contribute to large cost effective contract with software suppliers and world business processes. However, standardizing may obstruct flexibility of business units and also confine customer response. This also causes opposition from business unit managers if they do not have freedom in operation. A study of Ross & Weill reveals that typically there are two alternatives that IT managers will consider: standardizing everything with the purpose of keeping costs low and acknowledging the significance of business unit autonomy. The first way can resist the flexibilities of business units and the second may be costly and limits business cooperation. |
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Title: which business processes should receive our IT dollars
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