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Papers > Technology > JAMBS Delivery System Scope and Objectives ReportDue May 22 2003 4 30 p m
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JAMBS Delivery System Scope and Objectives ReportDue May 22 2003 4 30 p m |
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... Current System Environment 7 2. ... 3 Analysis of the Current System 15 3. Proposed system scope & objectives 20 3.1 System Scope 20 3.2 System Business Objectives and Constraints 21 4. ... 1 Context of this report: a brief description of the system concept Can you imagine how you feel when you are busy everyday and you need to buy some gifts for a friend for their birthday? ... If you find this service useful, then JAMBS Delivery is exactly what you want! JAMBS Delivery is a local parcel delivery service in Fredericton. ... Staples, KFC) and make a delivery their home. Secondly, customers can ask the company to buy a good from a business and make a delivery to another location. Finally, JAMBS Delivery can provide customers with door-to-door delivery service. The customers can have the company to pick up a parcel at their location and make a delivery to another location. ... For both individuals and businesses, when you call and ask for service, the company will ask for some personal information, such as name, phone number, delivery address and so on. ... All orders over $50 require a contract waving JAMBS Delivery of all liability to be signed. ... All the services are based on simply giving JAMBS Delivery a short phone call. ... Simply give JAMBS Delivery a call, provide them with contact information and make the payment. JAMBS Delivery will do the rest of the work quickly and reliably. ... There are two teams that operate JAMBS Delivery: the management team and the operational team. ... During the delivery process, a liability waiver contract must be signed at the origin and destination for any parcel delivery over $50. ... The company currently uses a largely manual system with a number of processes and data stores. ... There are a number of factors in the current system that does not allow the company to meet these goals consistently. Firstly, the current radio communication system does not always provide clear communications between dispatchers and couriers. ... Secondly, the current system uses 3 electronic (spreadsheets) and 1 paper based data stores. ... By dealing with the issues currently facing the company, JAMBS Delivery will be better able to position themselves for future growth and prosperity. ... 3 Overview JAMBS Delivery is a local parcel delivery company. ... When a delivery or pickup order is created, the internals of company will begin to process the order. The current business process section details each process in the current system. The associated Data Flow Diagram tells where the data in the system flows before and after each process. Just like every system in the world, JAMBS Delivery¡¯s current system not only has a lot of advantages, but also has some weakness and threats. ... Analysis of system includes the strength, weaknesses, opportunities and threats (S. ... ) analysis for current system. ... Therefore, JAMBS Delivery needs to improve their system. Finally, the report talks about the scope and objectives of the proposed system. This section discusses what kinds of processes then proposed system includes and excludes. The objectives of proposed system show what it should accomplish when it has been built. It also includes some constraints that could limit the development of the system. In summation, this report aims to explain the current system, point out some issues with it and finally propose some changes that could remedy these issues. ... Current System Environment 2.1 Organization Structure What follows is an overview of the current organizational structure of JAMBS Delivery. ... JAMBS Delivery is composed of 52 employees and one owner. ... JAMBS Delivery has been operating for 10 years, and the current system was put in place in 1996. The company has been steadily growing since the current system was implemented. ... Below are descriptions of the two teams that make up JAMBS Delivery. ... There are 6 reports he wants to see, each of which takes 4 hours to prepare. ... Both secretaries work part time for JAMBS Delivery. ... Dispatcher shifts are 10 hours long and there are usually 4 per day, with overlap occurring from 8:00 am to 10:00 pm. ... There are 42 couriers working for JAMBS Delivery. ... The advantages and disadvantages of each are outside the scope of this report. ... There are 6 shifts per day with 3 crews working between 8 am and 4 pm and only one crew working between midnight and 8 am. ... The shift times are: 8:00 am to 4:30 pm (2 shifts), 12:00 pm to 8:30 pm, 4:00 pm to 12:30 am, 10:00 pm to 4:30 am and 4:00 am 12:30 pm. There is an additional shift 6:00 pm to 3:30 am shift on Friday and Saturday nights to deal with the increased food orders. ... - Collecting money for parcel delivery, and ensuring proper contracts and/or confirmations of receipt are signed. ... The responsibilities listed above encompass all work done by JAMBS Delivery. The system put in place by Mr. ... The duties specific to the current system are detailed in the following section of this report. Below is the organization chart showing the lines of responsibility for JAMBS Delivery: 2.2 Current Business Processes What follows is an overview of the current system, the processes in place, data flows and external actors. The scope of this section is to provide a detailed look at the current setup, to allow for a S. ... The key process in this system is the maintenance of customer orders. ... As well, the dispatcher who is going off shift apprises the dispatcher taking over for them of all outstanding jobs in the system. Another key task in this system is the dispatching of couriers, and updating their status on the whiteboard. ... Since couriers can be working under different types of contracts, allowing many to work as freelancers, while using their own vehicles, they are to be considered outside of the system for the scope of this section of the report. ... Under this system all charges to the client are recorded in the accounts spreadsheet and marked as paid by account in the orders spreadsheet. ... The external actors in this system are the owner, couriers and customers. The data stores are the expenditures, accounts and orders spreadsheets, the courier whiteboard and the paper filing system. ... 3 Analysis of the Current System The system currently in place is functioning well. ... Analyzing the strengths, weaknesses, opportunities and threats of the current system will allow for a better educated decision to be made on whether to continue with the project or not. |
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Title: JAMBS Delivery System Scope and Objectives ReportDue May 22 2003 4 30 p m
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